You may email us at hello@hmayco.com with any questions. Our office hours are from 9:00 a.m. to 4:00 p.m. CST Monday - Friday. Please allow up to one business day to receive a response from our customer service team. Emails are answered in the order they are received.

Yes! We offer sample kits for our Semi-Custom and Custom Wedding Suites*.

*limit one per household

Letterpress printing is a form of relief printing in which a raised surface or form is inked and then pressed into paper.

Due to the handmade nature of letterpress, each card in our collection may vary slightly in register and print impression.

If requested, for each non wedding line item ordered, we provide one proof as well as one round of changes to the original proof we send.
*this excludes most stationery products and products that have minimal customization.

Additional changes and proofs will be billed at $7.00 per additional proof.

No, once you approve your proof, we send orders immediately to print and thus we are no longer able to make any changes. Therefore, please carefully review your proof prior to approving it.

Absolutely! We love designing custom cards for you and any occasion! If you would like a fully customized card please fill out the "Create Your Own" design request form or email us at hello@hmayco.com for pricing details and timeline.

General orders usually ship in 2-3 business days; holiday season processing times may be slightly longer. You may add RUSH service for a guaranteed ship date. Orders with personalized foil text usually ship in 5-6 business days and cannot be rushed. Shipping time is in addition to production time.

Our RUSH service decreases in-house production time and guarantees your order will ship in 2 business days for an *additional charge. Shipping time is in addition to production time and is determined by your chosen method of shipping. Some items such as personalized foil cannot be rushed.

Personalized Party Goods, Signage and Gift Wrap RUSH fees and timelines are different from paper goods rush fees. Please email for more information on personalized Party Goods rush fees. Rush processing is available but can be confusing, please email with questions.

Payment for each product is immediate upon placing the order. Once an order has been submitted, there is a $5 fee to make a change or to cancel. If an order is cancelled after it has entered into any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections before submitting an order. Changing an order while in process may increase our processing time.

Please consider ordering a proof for items with lengthy or complicated text. We are not responsible for incorrect or incomplete text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 25% discount or apply the discount that was on the original order, whichever is greater.

Your photo will be digitally printed with a matte photo finish directly on your chosen design. For best results use the highest resolution image available for your camera.

Yes, basic photo processing including color correction, sharpness, red-eye correction, and black and white or sepia tone effects, are included at no additional charge. Advanced photo retouching, including the artistic removal of unwanted marks or objects, is available by request for $25 per photo.

You can submit your photographs using the file uploader or through our design portal.

Photo Formats: PDF,JPEG,PNG,TIFF

You may choose from UPS Ground, Express 2-Day, and Next Day AM/PM or Mail (when applicable). We do not ship internationally or to PO Boxes or APO/FPO addresses. Please enter a physical U.S. address. 

If your order is lost or delayed, we are happy to help by reaching out to find out more information about delays. Please be mindful that we are only able to provide as much information as we are given by the shipping carrier. Once your order leaves our facility, we have no control over its arrival at its destination and are at the mercy of the shipping carrier.

If you receive H. May products damaged in transit, please send a picture of the damaged box and product to hello@hmayco.com. Also, please keep your original shipment box as proof. The carrier will schedule a time to inspect the damage.

Personalized products may not be returned. If you should need to have your order redone, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season.

Simply find the product originally ordered and delete the personalization from the sample. This blank item simply acts as a placeholder for payment. In the special instructions field on the item, please notate that this is a reorder and provide your original order number. That's all we need! Proceed through checkout as before. We'll reprint and ship exactly as the original order.

Your satisfaction with the products you've ordered is what matters most to us! If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. We will work with you to replace your order.

Any problems with your order must be reported within 7 days of delivery. We will not be able to offer credits or replacements after that time period. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage.